Kona Sol® (“us”, “we”, or “our”) operates kona-sol.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, postal address, phone number (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of (add date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Privacy Policy Details
What Information Do We Collect?
Information you provide to us
We collect information you provide to us directly when you:
- Create an account
- Make an online purchase
- Sign up for our newsletter
- Contact customer service
- Take a survey
- Submit a product review
The types of information we collect may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information
- Demographic information like age, location, preferences, etc.
- Feedback and correspondence
- User content like product reviews and photos
Information automatically collected
We automatically log information about you and your computer or mobile device when you access our website or interact with our emails and online ads. This information includes:
- IP address
- Browser type and settings
- Operating system
- Referral URLs and information about clicked links
- Device type and settings
- Dates and times of website visits
We may use cookies, pixel tags, web beacons, clear GIFs, or other tracking technologies to collect this information. Learn more about our use of cookies and tracking technologies.
Information from third party sources
We may collect information about you from third party sources, including:
- Social media services if you interact with our brand, pages, ads, or content
- Advertising services and networks to serve you relevant ads and analyze their performance
- Analytics providers like Google to monitor website traffic
- Data brokers that supply contact and demographic info
- Service providers that help update and maintain our records
How Do We Use This Information?
We use the information we collect for a variety of business purposes such as:
- Provide our products and services
- Process orders and payments
- Communicate about orders, products, services, and promotional offers
- Provide customer service and support
- Enable product features
- Personalize user experience
- Improve existing products and develop new products
- Notify about product changes or recalls
- Enhance Website and Marketing Efforts
- Determine general location to provide accurate content
- Better understand our target audiences
- Improve website design and user experience
- Personalize marketing content
- Measure effectiveness of promotions
- Analyze website traffic trends
- Conduct research and analytics
- Retarget visitors with relevant ads
- Communicate via email, marketing, surveys
- Serve personalized or relevant ads on other sites
- Security and Legal Compliance
- Detect and prevent fraud, spam, abuse, security issues
- Conduct security investigations and risk assessments
- Verify or authenticate information or identifications
- Conduct audits and troubleshoot problems
- Enforce our legal rights, such as terms and conditions
- Comply with legal requirements and industry regulations
How Is This Information Shared?
We will not rent or sell your Personal Information to third parties outside Kona Sol® without your consent.
We may share your information with third party service providers working on our behalf to help operate our business, website, and marketing activities. These service providers are authorized to use your Personal Information only as necessary to provide services to us.
We may also share your information in the following circumstances:
- Business Partners: With third parties that partner with us on offers, products, services, or contests. We will get your consent before sharing info with these partners.
- Legal Requirements: To comply with any applicable laws, regulations, court orders or other legal process. To protect the rights, property or safety of Kona Sol®, our employees, customers, or the public. And to enforce any agreements or policies.
- Sale or Acquisition: If Kona Sol® goes through a business transition like a merger, acquisition, bankruptcy, reorganization or sale of some or all company assets. We will notify you before your information is transferred and subject to a different policy.
- Anonymized Data: We may disclose or share aggregated insights about website users and marketing information in an anonymous form that can’t identify individuals.
What Information Do We Share with Third Parties?
We work with third party companies that help us provide services, advertise and market our products, and analyze data. These third parties only have access to the Personal Information needed to perform these tasks on our behalf.
Here are the categories of third parties we commonly share information with:
- Advertising Partners: For serving personalized ads about our products and services to you on other websites and platforms. We share identifiers like cookie IDs, mobile advertising IDs, and hashed email addresses.
- Analytics Providers: To analyze traffic and usage trends, better understand our customers, and improve the website experience. We share website visit activity like pages or products you viewed.
- Social Media Platforms: To provide social media features and serve personalized ads, we share info like email address and phone number for creating an account.
- Service Providers: Vendors who support our business operations such as fraud prevention, payment processing, website design, email delivery services, customer service software, product reviews, shipping, etc.
- Legal and Compliance: To comply with the law, law enforcement requests, judicial orders or legal processes. And to protect our legal rights and enforce our policies.
How Do We Use Cookies and Tracking Technologies?
A cookie is a small text file containing a unique identifier that is transferred from a website to your computer or device hard drive for record-keeping purposes. We use cookies and other tracking technologies like web beacons, pixels, and mobile identifiers to analyze trends, administer the website, track users’ movements, and gather information about our user base.
Here are some ways we use common tracking technologies:
- Strictly Necessary: These cookies are essential for basic site functions like keeping you logged in, shopping cart management, etc. As they’re essential for using the site, opting out is not available.
- Performance and Functionality: These help us optimize website operations and performance, like tracking referral sources, understanding user journeys, click-stream analysis, and other analytics. No user-identifying info is contained in these tracking technologies. You can opt-out via your device/browser settings.
- Targeting or Advertising: These track browsing habits so we can serve relevant ads on our site and other platforms. Most contain a unique ID like cookie IDs, mobile ad IDs, and email/IP addresses. You can opt-out via your device/browser settings, visiting optout sites, or using platforms’ advertising settings.
For more details on specific cookies or technologies we use, contact us.
What Are Your Rights?
If you are a European resident, you have the right to access the personal information we hold about you, and to request:
- Access: Receive a copy of the personal information we hold.
- Portability: Data portability following Privacy Shield Principles.
- Correction: If your information is inaccurate, you can request that we correct it.
- Deletion: Request we delete personal information (subject to certain restrictions).
- Restriction of Processing: Requires we restrict processing in certain circumstances.
- Objection: Object to processing for marketing communications.
- Complaint: File a complaint about how we hand your Personal Information.
To make a request, please contact our Data Protection Officer. We will consider and reply to all requests in line with applicable laws.
If we rely on consent to process your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before your consent withdrawal.
What About Other Websites Linked To Our Website?
Our Site contains links to other websites. This privacy policy applies only to our Site, so we encourage you to read their privacy statements. We are not responsible for the content or privacy practices of other sites.
Changes To Our Privacy Policy
We may change our Service and policies, so we may need to make corresponding changes to this Privacy Policy. We will post changes on our website to keep you aware of updates. You should check back periodically to inform yourself of any changes.
How To Contact Us
Please feel free to contact us with any questions or concerns regarding this Privacy Policy.
You may contact us via:
Email: [email protected]
Phone: (555) 123-4567
Mail: Kona Sol® Privacy Team
123 Kona Sol Dr
Los Angeles, CA 90001
Additional Disclosures for California Residents
California’s “Shine the Light” law gives its residents the right to request information about how their information is shared with third parties for their own marketing purposes. To make such a request, please send us an email or write to the address above.
Under the California Consumer Privacy Act (CCPA), California residents have certain rights to their Personal Information. These include:
- Access/Disclosure Request: Request any information we collect and get specifics about how it’s used and disclosed in the last 12 months.
- Deletion Request: Request we delete any personal information. We may still retain data where permitted by the CCPA.
- Opt-Out of Sale: Opt out of any “sale” of information to third parties.
- Non-Discrimination: Exercise CCPA rights without detriment or unfair treatment.
To make a request under the CCPA, contact us or fill out our webform. We will verify requests by matching information provided to our records, and will not discriminate against anyone exercising their rights.
Under the CCPA, we are required to disclose the following details about how we handle California residents’ Personal Information:
- We collect Personal Information like name, contact information, device identifiers, internet usage information, geolocation information, and inferences drawn from such data to provide and improve our service.
- We may disclose information with service providers, legal requirements, business transfers, or anonymized/aggregated data. We do not sell personal information of minors under 16.
- We use standard security measures like encryption, firewalls, access controls, employee training, audits to protect personal information.
How To Contact Our Data Protection Officer
If you have any questions or concerns about how we process personal information, you can contact our Data Protection Officer:
Kona Sol® Privacy Team
Email: [email protected]
Phone: (555) 123-4567
Mailing Address: 123 Kona Sol Dr, Los Angeles CA, 90001
